Markets rarely stand still. A new technology changes what’s possible. A new competitor changes the basis of competition. An acquisition alters the landscape. Customer expectations shift. Economic or geopolitical forces …
Category: Transportation and Hospitality
The Flywheel – Turning Direction into Momentum
Leadership can establish strategic direction, but leadership alone can’t create the organizational movement required to turn that direction into reality. This becomes particularly challenging when collaboration is weak, functions operate …
Why Transformations Fail – Before they Begin
Most transformations focus on what needs to change—structure, systems, technology, products, capabilities or capital. But in my experience guiding transformations, the factor that often determines whether those changes actually take …
Why Working ‘On the Business’ Rarely Happens – And How to Make it Stick
Most leadership teams agree that working on the business is critical—yet in practice, it’s consistently deprioritized. Not because of neglect, but because the day-to-day demands of running the business exert …
Prototyping Workshop – Rotman Design Challenge
Often overlooked in practicing Business Design is the ‘business’ part. Many incorrectly think a Business Design approach to problem solving means dialling down ‘Business’ techniques and dialling up ‘Design’ techniques. …
